ibox
Ibox Digital

Full Digital Service Provider
for Retail Brands

About us

Ibox Digital is the digital core of Giglio Group. As a Digital Service Provider, Ibox supplies global digital strategies and bespoke B2B and B2C services, from the creation and worldwide management of e-commerce sites to the development of technologies to support brands in buying and stock replenishment. Ibox Digital works with the leading online retailers in the Fashion, Beauty and Design sectors, and has carried out more than 50 projects for top international single-brand firms.

The international workforce is made up of highly motivated professionals and a management team with solid experience in the digital sector. This know-how has allowed Ibox to become one of the major service providers on the European, American and Asian markets.

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projects

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multichannel
customer support

Services

  • Web design
  • TECHNOLOGICAL PLATFORM
  • Web merchandising & Fotoshooting
  • Online store management
  • Web marketing
  • Analytics
  • Customer care 24H
  • LOGISTICS AND DISTRIBUTION
  • Legal & financial services

Web design

  • – Creation of the corporate website and e-commerce platform
  • – Bespoke projects
  • – Creation of corporate and advertising banners
  • – Usability analysis

Creativity and design at the client’s disposal to provide dedicated projects in line with the brand's style requirements. The structures used to create the digital platforms are always modular in format and thus able to meet all requirements for customisation and emotional engagement.

The creative team consists of professionals with sound experience in graphic design. Technology is always geared toward user-friendliness, with innovative graphics that allow the brand’s image and philosophy to be combined with performance objectives.

TECHNOLOGICAL PLATFORM

  • – Integration of B2B and B2C platforms
  • – Multi-language approach
  • – Multi-currency support
  • – Recommendation engine
  • – Advanced Analytics tools
  • – OMS
  • – CMS
  • – IP detection
  • – Risk Management System

Technology at the service of performance. The platforms - specially created or adapted to those already present - are constructed around the client’s needs in order to support every stage of their online presence, from branding to distribution.

Performance, customisation and scalability are the guiding principles that allow different applications to be combined, thanks to the work of a diversified development team.

The 24/7 assistance service guarantees constant supervision and immediate intervention in the event of any system failure, as well as monitoring of campaigns with particular peaks in traffic and support for crisis recovery.

Web merchandising & Fotoshooting

  • – Product descriptions
  • – Editorial and SEO-oriented content
  • – Translation service
  • – Photographic studio
  • – Video shoots
  • – Post-production

The product is illustrated using text and images, thanks to the skilled work of specialised professionals. From the selection phase - in conjunction with the client - to the photo shoot and the drafting of engaging copy, the focus is on the characteristics that make each individual products special.

Online store management

  • – Store Management
  • – Marketplace Services
  • – Channel Sales Management
  • – Buying
  • – Sales support
  • – In-house coordination of operational processes
  • – Drafting of commercial plans

Each client can count on a dedicated store manager to contact for all operations concerned with the e-commerce project.

The store manager ensures ongoing support in both commercial and operational terms, offering personal supervision of all activities connected with the e-store.

The store manager has merchandising and web marketing skills, as well as excellent analytical instinct and competence in designing commercial plans geared to the achievement of sales targets.

Web marketing

  • – Definition of Web Marketing strategy and objectives
  • – Search Engine Marketing
  • – Media Plan
  • – Performance marketing – search, affiliation, retargeting
  • – SEO consultancy
  • – raditional and Social Media campaigns
  • – Database Building

With the collaboration of specialised agencies, the in-house team can provide a complete media plan, implementing media and social network strategies for optimum return on investment.

The mission is to achieve turnover and brand awareness objectives through accurate identification of the target groups, synergetic omnichannel integration and a consistent online and offline presence.

Analytics

  • – Weekly product report
  • – Monthly, six-monthly and annual business reviews
  • – Personalised dashboards
  • – KPI analysis

ibox has sole use of a dynamic data analysis and exploration platform, developed through intensive R&D using its own proprietary technologies.

The system perfectly integrates data produced by the e-commerce platform with the client’s access data registered by Google Analytics and similar tools.

This allows clients to access valuable and completely customised databases, which are always available and can be consulted independently and directly.

Customer care 24H

  • – Support in 8 languages
  • – Time zone cover for Europe, Asia and USA
  • – Multichannel approach: email, telephone and live chat
  • – Product training for team leaders

Customer care is the most important brand marketing tool for customer satisfaction and retention.

The aim is to support the firm with a professional, multi-lingual service geared to sales requirements, information points and support for e-store.

LOGISTICS AND DISTRIBUTION

  • – 3 logistics hubs
  • – Support from customs and excise specialists
  • – Standard and Express delivery
  • – Custom packaging
  • – Product personalisation services

ibox offers a widespread national and international logistics network, benefiting from agreements with major international couriers and postal services.

Legal & financial services

  • – Cash Management
  • – Payment Collection Management
  • – Fraud Prevention
  • – Tax Compliance

Payment collection at international level is managed by carefully selecting the most commonly used payment methods for each individual country.

Agreements with leading international partners ensure a state-of-the-art anti-fraud system.

The support of customs and excise consultants allows Ibox to offer a tax representation management service for the completion of formalities.

Customers

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